How to Replace the Brakes
A Software Engineer, a Hardware Engineer and a Departmental Manager were on
their way to a meeting in Switzerland. They were driving down a steep mountain
road when suddenly the brakes on their car failed. The car careened almost out
of control down the road, bouncing off the crash barriers, until it miraculously
ground to a halt, scraping along the mountainside.
The car's occupants, shaken but unhurt, now had a problem: they were stuck
halfway down a mountain in a car with no brakes. What were they to do?
"I know", said the Departmental Manager, "Let's have a meeting, propose a
Vision, formulate a Mission Statement, define some Goals, and by a process of
Continuous Improvement find a solution to the Critical Problems, and we can be
on our way."
"No, no", said the Hardware Engineer, "That will take far too long, and
besides, that method has never worked before. I've got my Swiss Army knife with
me, and in no time at all I can strip down the car's braking system, isolate the
fault, fix it, and we can be on our way."
"Well", said the Software Engineer, "Before we do anything, I think we should
push the car back up the road and see if it happens again."
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